Privacy Policy

Last updated: February 2025

1. Who We Are

Eldest Daughters is an aging-systems navigation practice operated by Kathy, based in Baltimore, Maryland. This website is located at eldestdaughters.com. Contact: eldestdaughtersorg@gmail.com.

2. What Information We Collect

We collect information you voluntarily provide when you:

Submit an intake form or service request
Contact us through the contact form
Create a client portal account
Submit a testimonial
Apply to the professional partner network

This information may include:

Name, email address, phone number
Information about your family situation and care needs (only what you share)
Professional credentials and experience (for network applicants)
Payment confirmation records (we do not store payment card data)

3. Cookies and Session Data

This website uses cookies only for authentication purposes. If you create a portal account and log in, we place a session cookie on your browser to maintain your login state. This cookie:

Is essential for portal functionality
Expires after 24 hours
Does not track your behavior across other websites
Is not used for advertising or analytics

We do not use third-party tracking cookies, advertising cookies, or behavioral analytics cookies. We do not use Google Analytics.

4. How We Use Your Information

We use the information you provide to:

Respond to your inquiry and provide services
Communicate with you about your service requests
Manage your client portal account
Evaluate partner network applications
Send service-related communications you have requested

We do not sell your information. We do not share your information with third parties for marketing purposes.

5. Third-Party Services

We use the following third-party services to operate this website:

Upstash Redis — for data storage (service requests, portal accounts, etc.)
Vercel — for website hosting and file storage
Resend — for transactional email delivery
PayPal — for payment processing (we do not store payment data)
Anthropic Claude — for automated review assistance with partner network applications (internal use only)

Each of these providers has its own privacy policy governing how they process data.

6. Not Medical, Legal, or Financial Advice

Eldest Daughters does not provide medical care, legal advice, therapy, or financial advisory services. Information you share with us in connection with care navigation services is used solely to provide navigation and coordination assistance, not for any clinical or advisory purpose.

7. Data Retention

We retain your information for as long as necessary to provide the services you have requested and to comply with applicable legal requirements. Portal accounts and associated data may be deleted upon request. Contact us to request deletion of your information.

8. Your Rights

If you have an account on this site or have submitted information to us, you may request:

Access to the personal information we hold about you
Correction of inaccurate information
Deletion of your information

9. Security

We take reasonable technical measures to protect the information you share with us. Portal passwords are hashed and never stored in plain text. Sessions use httpOnly, secure cookies. We are a small business and cannot guarantee the security of any data transmitted over the internet.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact

For questions about this privacy policy or how we handle your information, contact us at: eldestdaughtersorg@gmail.com